Increase guest lifetime value by 45% with personalized experiences and automated relationship management

Root Stay's CRM transforms every guest interaction into an opportunity for deeper engagement and increased loyalty.

Start building stronger guest relationships today

Create Memorable Experiences at Every Touchpoint

Interactive visual of a guest's journey, showing personalized touchpoints from booking to post-stay, highlighting how each interaction builds loyalty.
Visualize a seamless, personalized guest journey.

From the moment a guest considers booking to their post-stay follow-up, every interaction is a chance to build a lasting connection. Root Stay's Guest CRM provides the tools to map and personalize this journey, ensuring every touchpoint resonates.

  • Visual guest journey mapping with customization options.
  • Examples of hyper-personalization across booking, stay, and departure.
  • Track guest satisfaction scores and loyalty metrics in real-time.
  • Demonstrate the uplift in guest engagement with before/after comparisons.

Our intuitive interface allows you to craft unique experiences that drive repeat bookings and glowing reviews, transforming new visitors into loyal advocates of your brand.

AI-Powered Guest Preference Learning

A sleek dashboard displaying AI-driven guest insights, preference mapping, and predictive analytics with graphs and digital profiles.
Uncover deep guest insights with predictive AI.

Unleash the power of artificial intelligence to truly understand your guests. Root Stay’s AI engine learns from past behaviors, preferences, and feedback to anticipate needs, ensuring every recommendation feels genuinely tailored.

  • Machine learning algorithms continually refine guest profiles.
  • Automated room allocations based on past stay history and preferences.
  • Personalized amenity and service upselling opportunities.
  • Predictive analytics to forecast guest needs and desires before they arise.

Move beyond generic service to deliver exceptional, proactive hospitality that delights and retains your most valuable guests.

Automated Communications That Feel Personal

A visual representation of an email marketing workflow with personalized tokens, showing pre-arrival, in-stay, and post-stay communication streams.
Engage guests with timely, relevant messages.

Automate your communications without losing the human touch. Root Stay's platform allows you to schedule and send highly personalized messages at critical points in the guest journey, enhancing their experience and driving additional revenue.

  • Pre-arrival emails with local recommendations and upgrade offers.
  • In-stay messaging for service requests, restaurant bookings, or spa packages.
  • Post-stay follow-ups with review requests and exclusive offers for future stays.
  • Automated birthday and anniversary recognition to celebrate special moments.

Craft compelling messages that build anticipation, delight guests, and ultimately strengthen your brand's relationship with every visitor.

Build Loyalty That Drives Repeat Bookings

A clean, modern loyalty program dashboard displaying points, tiers, and redemption options with a progress bar and sleek icons.
Incentivize and reward your most valuable guests.

Retain your best guests and incentivize new ones with a robust loyalty program integrated seamlessly into your CRM. Root Stay provides the structure to build compelling rewards that keep guests coming back.

  • Flexible points-based systems with engaging redemption options.
  • Tier-based benefits and exclusive perks for frequent visitors.
  • Seamless integration with existing hotel group loyalty frameworks.
  • Social sharing and referral program features to expand your reach.

Transform casual stays into dedicated relationships, boosting your occupancy and revenue with a highly effective guest loyalty strategy.

Monitor and Respond to Guest Feedback

A reputation management dashboard showing guest reviews, sentiment analysis, and response tracking across various platforms.
Turn feedback into actionable insights and improved satisfaction.

Guest feedback is a goldmine for improving service and boosting reputation. Root Stay's tools provide a centralized hub to monitor, analyze, and respond to reviews across all channels, ensuring no guest comment goes unnoticed.

  • Real-time monitoring of reviews from popular platforms.
  • Automated response templates and customizable workflows for efficiency.
  • Integrated guest satisfaction surveys and structured feedback collection.
  • Reputation management insights and actionable suggestions for improvement.

Proactively manage your online presence and turn negative experiences into opportunities for service recovery, building a sterling reputation.

Target the Right Guests with the Right Message

A dashboard showing guest segmentation tools with various customer profiles, filter options, and campaign performance metrics.
Maximize impact with precise guest segmentation.

Not all guests are the same, and your communication shouldn't be either. Root Stay's powerful segmentation and targeting tools enable you to deliver highly relevant messages to specific guest groups, improving engagement and conversion rates.

  • Dynamic guest segmentation based on behavior, preferences, and demographics.
  • Craft and launch targeted marketing campaigns for distinct guest types.
  • Event-based triggers for special occasion marketing (e.g., anniversaries, local events).
  • A/B testing capabilities to optimize communication effectiveness and maximize ROI.

Eliminate guesswork and ensure your marketing efforts resonate directly with the guests most likely to convert and become loyal patrons.

Ready to Elevate Your Guest Relationships?

Discover how Root Stay's comprehensive CRM solutions can transform guest satisfaction and loyalty at your property.

Request a Personalized Demo

Or call us directly at (207) 555-1234